Remote Support

Written by John Dray (CEO)

23rd January 2014

Remote support: It’s like magic the first time you see it. An IT support person takes over your computer and starts moving your cursor around your screen, even though they are in a different continent.

Here at Cloud Genius we have been comparing different solutions. Finally, we have picked a winner. We have to support people using Macs, PCs and Linux. The product we have chosen does all this admirably. (One of the contenders was particularly bad on Mac to Mac connections.)


  • It is good with all sorts of computer to computer connection.
  • It allows computer to computer audio without the use of the phone or Skype.
  • Very fast connection times

On every other feature it seemed to be equal or better than all the rivals. All the connections are encrypted with state of the art encryption. The client can end the ‘call’ at any time. If necessary roles can be reversed to show the support technician’s screen.

It even does video/audio/screen conferencing!

Anyway, you need concern yourself no further – just know that you will get the best remote support from Cloud Genius.


The winner?


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