Most web hosters won’t admit it, but email from websites is a NIGHTMARE.
It used to be really easy and cheap to set up email to send from a website, for instance when a form is filled in on the website inform the owner of the website.
As it gets more complex, many hosting companies take a set it up and keep fingers crossed approach.
At Cloud Genius, we monitor that even this aspect of your website is working.
In the old days the web server sent out the email.
The problem is that spammers used to use servers to send out millions of spam emails in a day.
So, web hosting companies have gradually clamped down on this.
Even if you do send an email from your web server, the chances are that the recipient will block it… assuming it to be spam.
What is worse, if someone else on your shared hosting is sending out spam all YOUR emails will be treated as spam, too.
Your emails will not be received and you won’t know!
For this reason, we send our webserver emails via the client’s Office 365 account.
This gives them the same reputation as if they came from the client’s normal email. (Google for Business works just as well.)
This process is slightly more complex.
At Cloud Genius, we monitor this connection so that if it starts to fail we get a message via Slack to tell us which of our clients is in difficulty.
Part of our service that puts us above the rest.