John supporting Winston’s Wish by getting his feet singed
I have many clients who are charities. I love working with charities as the world is a better place at the end of the day than it was at the beginning. To that end, I am doing a bit of fund-raising for a charity. I have chosen one which is not a client, as I didn't...
Life in a Multi-channel, Multi-media world. How do you cope/thrive?
Life used to be so easy in the old world (10 years ago). A client wanted you and they rang up. If you were not available, they went through to VoiceMail or got an engaged tone. If they emailed you, then you replied to them in a reasonable time. About the worst that...
More free Salesforce Training!
How do you learn best? There used to be a trope that some people were visual learners, some people learned best by hearing, some people learned best by reading, while others were kinaesthetic - they learned best by doing. While that seemed like a sensible set of...
Making your Transactional Emails less…errm… Transactional
Do you ever look at a friend, who you think has been the same for for many years, and suddenly think… they look older/fatter/thinner/different? For so long they look the same. You see them every day. They always look the same. Then you notice that there has been a...
The Cloud (Genius) is expanding
Expert at implementing the Non Profit Success Pack, Cloud Genius is super-excited to be celebrating 10 years in business. How should we celebrate?
Salesbolt – making your LinkedIn journey easy (with Salesforce)
Trying to expand your business? Jump to *** for TL;DR version. This first bit it boring but sets the scene. When trying to build your business, one of the most important tools for Business to Business contacts is LinkedIn. With LinkedIn you can: See who you are in...
Mind Your Language!
It is a common misconception that in order to talk with technical people, you need to talk their language. It’s wrong and it’s dangerous and it’s expensive… let me explain. This might feel painful, but you will understand more of the process at the end. When you are...
Let’s join the party!
When I searched for ‘Create a Buzz’, this photo was not what I was after. On the other hand, it is fun so it will probably get you to engage. There is a problem on the internet. How do you get people to engage and follow you? Well, a friend of mine has come up with a...
Help! What is a CRM and how do I choose one?
One of the bigger, if not the biggest business decision is purchasing a new CRM system. (Customer Relationship Management system) This information is not Salesforce specific!!! While I do consult on Salesforce, this guide is deliberately about what a CRM can do for...